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What's the 311?

What's The 311?

An Occasional Look At What People in The City Are Complaining About

By Chris Landers | Posted 1/14/2009

From busted heating systems to head lice, calls come in to 311 from people who are mad about Baltimore's public schools. Presumably, the more education-related complaints go somewhere more specific (like maybe the principal), but for everything else, there's the City. There were only 217 complaints specifically about the Baltimore City Public School System.

Here are the top five most complained about schools.

  1. Morrell Park Elementary/Middle (12 calls)
  2. Hazelwood Elementary/Middle (11 calls)
  3. John Ruhrah Elementary (8 calls)
  4. Curtis Bay Elementary School (8 calls)
  5. Beechfield Elementary (6 calls)

A sampling of complaints to 311:

Gilmore Elementary, 5/6/2008: TEACHER STATES THERE IS NO TOILET PAPER IN THE BUILDING. TOILET PAPER IS ON BACK ORDER.

Charles Carrister Elementary, 9/23/2008: THE LIGHTS CONNECTED TO SCHOOL THAT ARE REFLECTING ON THE PLAYGROUND WERE CUT OFF DUE TO NEIGHBORS COMPLAINING ABOUT THE LIGHTS BEING TOO BRIGHT, BUT AS AN EFFECT THERE ARE PROSTITUTES (still there in the morning).

John Ruhrah Elementary, 10/9/2008--BATHROOMS ARE DIRTY AND FOUL SMELLING CAFETERIA VERY DIRTY CHILDREN ARE NOT SUPERVISED IN CAFETERIA (HAVE FOOD FIGHTS).

Disclaimer: What's the 311 is based on data from the Mayor's Office of Information Technology (currently from Sept. 20, 2005, until Nov. 30, 2008). It has been folded, spindled, and mutilated along the way, and no attempt has been made to verify the accuracy of the calls. Also, food fight!

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