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What's the 311?

What's The 311?

An Occasional Look At What People in The City Are Complaining About

Original Map

By Chris Landers | Posted 2/4/2009

Here's a quick illustration of how the 311 system sees Baltimore. The maps above represent Baltimore's "Community Statistical Areas"--basically, groups of neighborhoods the city uses for planning purposes. One is normal-sized (top), the other is a cartogram (bottom), where the areas are larger or smaller depending on how many 311 calls for service came from that area in 2008.

Standard Disclaimer: What's The 311 is based on data from the Mayor's Office of Information Technology. (This time it's all the calls from 2008.) It has been folded, spindled, and mutilated along the way, and no attempt has been made to verify the information reported by the callers. I tried doing it by neighborhood, but it got too hard to read. Take my word for it, though: Canton and Belair-Edison were huge. Just huge.

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