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What's the 311?

By Chris Landers | Posted 6/3/2009

Back in April, the city announced that the 311 call system would go from being open 24 hours a day to accepting only emergency calls from 10 p.m. to 6 a.m., citing the low volume of calls that come in during the nighttime hours.

Our records of 311 calls bear that out, but we were still curious about what kind of calls come through in the wee hours of the morning. A lot of them had to do with towing cars, bats in houses, and malfunctioning street lights.

Then there was the other stuff.

1/26/2008 12:48 a.m. 1800 Block of Mosher Street. "Citizen dropped cell phone in sewer drain. Would like someone to retrieve it for him."

4/26/2008 4:51 a.m. 3500 block of Noble Street. "Neighbors don't recycle."

1/9/2009 11:03 p.m. 5400 block of York Road. "Caller purchase a fruit punch drink. After consuming the drink caller states he found slime at end of the drink (Everfresh). Also a hole [was] punched in top [of the] cap. Caller went back to the store to request owner's name and phone number. Another employee simply want[ed] to exchange item--also employee at the store stated he could not release the owner's name--very hostile attitude"

Disclaimer: What's the 311 is based on data from the Mayor's Office of Information Technology (currently from Sept. 20, 2005, until April 30, 2009). It has been folded, spindled, and mutilated along the way, and no attempt has been made to verify the accuracy of the calls. Please don't call after business hours.

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